Human Centric Service
Backcountry tools that are responsibly designed, built, and shipped with meticulous attention to detail. Uinta Range, UT. FOW: Alex Andrews // Photo: Pep Fujas (@pepfujas)
This time of year, we're beginning to dream of the upcoming season. We fantasize about the coming storms, envision the perfect turn, and maybe even set a few goals. This process is fulfilling in its own right, and serves as a way to attune our minds to the experiences that lie ahead.
Less exciting are the necessary tasks - tracking down the right bindings, trimming skins, waxing, getting bindings mounted, and mulling over what setup will best suit the season's ambitions.
At the end of the day, THIS is what counts. Teton Range, WY. FOW: Pep Fujas // Photo: Ken Etzel (@ken_etzel)
Our team is here to minimize every step that lies between dreaming and shredding, so we do everything in our power to get you from fantasy to the trailhead in as few steps as possible. We call it Human Centric Service.
Here’s how it all goes down:
Message Us on Live Chat: Getting your gear questions answered in a timely fashion has never been easier. Click the Live Chat box on the left side of any page on our website, and we’ll respond immediately during business hours. If you’re outside business hours, you can still shoot us a note, and you'll typically get an email response the next business day.
Give Us a Call: We love talking skis and boards. Anytime we're in the office, we're happy to get to know you over the phone, chat about your ambitions for the season, and give you a personalized recommendation.
Use Our Ski Finder or Board Finder: Never question whether the setup you bought is right for you. Take just two minutes to give us some info about yourself, and receive an expert setup recommendation, based on your geography, your personal style, your snowpack, and your ambitions for the season. If you're torn between two options, we're happy to chat with you on the phone to get to know you better.
Kits: Ski kits and board kits are the perfect way to accessorize your setup with proven gear, designed and tested to take you as far as your skillset allows. Every kit is hand-picked by our team of FOWs after a season or more of product testing and optimized for the specific uses we find our community seeking out. If a kit is on the webstore, it's because we love using it. Whether you're pursuing mountaineering objectives, doing some freeride-focused touring, or dipping in and out of the resort boundary, we've got a setup made with you in mind.
The Raider of the Last Line kit is designed uncover winter's many treasures. Enjoy many laps of light and efficient freetouring with some of our favorite bindings, skins, and accessories, along with $185 off MSRP.
The Dynamic Duo is a kit designed for long weekends, big international trips, or any situation where you're likely to mix up your terrain and ascent style. Take $220 off MSRP and tackle any line you desire!
Free Binding Mounting Service: If you're shopping for skis, just provide your Boot Sole Length (BSL) and we’ll get you set up with any binding in our webstore. When your gear arrives, all you'll need is to do is set your DINs to your liking and hit the skin track. Want a custom mount point? We’ll do that too!
Custom-Cut Skins: Never struggle with a dull skin trimmer again. Add skins to your order before checkout, and we’ll pre-trim them to your skis or splitboard before we ship.
Free Shipping: Nobody likes hidden costs. We ship via UPS Carbon Neutral at no additional cost to anywhere in North America. If you live abroad, shipping is always a flat rate of $100, tax and duty free. And if you're in the Salt Lake City area, we offer local pickup free of charge. Come down and grab your skis directly from where they were made!
Backcountry Essentials: Bindings, poles, crampons, and more! Like our ski and board kits, our backcountry essentials are hand-picked by FOWs and available for you to create a custom gear package of your own. And this year, we've begun offering a greater selection of our favorite mountaineering and snow safety equipment.
Love It or Return It: We make backcountry tools that we love to use day in, day out. We’re confident that you’ll love them too. If you have any issues with a WNDR Alpine product, our Love It or Return It policy guarantees that you can return your skis for a full refund after trying them for a short period. It’s risk free!
Jeremy Handly leads our Human Centric Service with an undying passion for getting you on the mountain with a smile on your face. Salt Lake City, UT. Photo: Pep Fujas (@pepfujas)
“Working at a brand that makes a product where there's a real emphasis on performance, as well as the footprint it has on our backyard, is all time. But helping others to share in the joy of sliding down mountains is really the most rewarding part of it all. There’s nothing better than hearing back from new members of the WNDR community, on or off the hill, about how much they loved their first lap! It just makes your day and keeps you going."
-Jeremy Handly, Sales & Customer Service