Customer Service & Sales Specialist

Title: Customer Service & Sales Specialist

Type: Full-Time

Location: Salt Lake City, UT

Supervisor: Manager, Customer Service

Dotted Line: Sales & Marketing

 

PRINCIPAL RESPONSIBILITIES

We seek a dedicated  outdoors person who exudes passion and charisma to join our Salt Lake City team.  This role will be primarily consumer facing and on the front lines of the brand, both physically and virtually. This person will serve as the skier service/showroom lead in our new WNDR Alpine showroom to greet guests with a welcoming and inviting approach.

 

KEY RESPONSIBILITIES

  • Greet walk in consumers in need of sales and/or service support
  • Ensure all customers are provided insights to our biotechnology and guidance towards the products and materials we make in a kind and professional manner
  • Manage phone lines, voicemails, and Live Chat
  • Take orders and receive payment via POS system
  • Manage cash drawer
  • Track inventory
  • Maintain an organized and clean workplace and store front
  • Support picking and packing online orders when needed
  • Collaborate with cross-functional team members as needed 
  • Implement routines and systems to support an efficient and well managed showroom

 

KEY REQUIREMENTS

  • 3-5 years of relevant retail sales experience
  • Prior experience in winter sports arena or other related sporting good trends preferred
  • Prior experience in commercial and manufacturing organizations
  • Exceptional customer services skills, innovative with a strong sense of initiative 
  • Exhibits a high degree of attention to detail with proven ability to proactively assess and improve current processes
  • Ability to work in cross-functional teams as needed; values and establishes effective interpersonal relationships across the Company
  • Comfortable working in a fast-paced, dynamic environment with ability to multitask and prioritize job duties in an organized and efficient manner